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Current Positions

Join the SNAAC Family

SNAAC is a company, a community, and a family you can be proud to be part of because we make a difference to each other and the world. Joining SNAAC means you are a top performer in your field. Whether you have experience in servicing accounts, customer service, sales or professional/management – SNAAC is a company where you can shine and influence the outcome.

We place strong emphasis on growth, innovation, and continuous learning. Associates who do well are those who aspire to constant and measurable improvement daily. Working at SNAAC will be an experience that challenges, motivates, and empowers you to be the very best at what you do.

Whether you are seeking an internship/co-op, just starting your career, mid-career looking to move to the next level, and/or returning home from serving in the military; SNAAC is dedicated to helping you find the right career. With a consistent 25% + promotion rate, SNAAC provides you the platform to take your skills and experience further.

Let us help you consider career options and find an opportunity to match your skills.





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  • Administrative Assistant - Collections

    SUMMARY: The Administrative Assistant supports our Collection department and is responsible for our reputation with our customer base through timely, accurate and professional communications with customers and third parties through various communication channels.  Requirements include, but are not limited to, responding to emails, texts and faxes sent to the Collections department, and returning them in accordance with the prescribed service level agreements (SLAS). 

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    Collections Administrator
     
    SUMMARY: The Administrative Assistant supports our Collection department and is responsible for our reputation with our customer base through timely, accurate and professional communications with customers and third parties through various communication channels.  Requirements include, but are not limited to, responding to emails, texts and faxes sent to the Collections department, and returning them in accordance with the prescribed service level agreements (SLAS). 

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Responding to emails, texts and faxes sent to the Collections department
    • Negotiating payment with the consumer via electronic methods or by phone when a collections representative is unavailable or when an immediate contact is needed
    • Review and process Due Date Change request forms
    • Review and process Deferral request forms
    • Assist in completing insurance updates
    • Review and process documents sent and received through eSign/Docusign
    • Cross-train with Customer Service and Recovery Admin to provide assistance when needed
     
    POSITION REQUIREMENTS:
    • Reading emails and responding to requests within prescribed SLAs, or routing appropriately
    • Responding to emails professionally and within the compliance guidelines
    • Quickly and professionally respond to customers who initiate chat sessions
    • Reviewing and responding to department faxes within prescribed SLAsCross-train with Mass Communication Admin to provide additional support.
    • Other reasonable duties, as assigned by management

    EDUCATION / EXPERIENCE REQUIREMENTS: 
    • College experience preferred
    • Excellent written and verbal communication skills
    • Strong computer / communication skills including solid history using Microsoft applications (Word, Excel).
    • Self-motivated and independent worker
    • Ability to multitask and manage competing demands
    • Ability to type a minimum of 50 WPM with a minimum accuracy rate of 90%
     
    To Apply, Click Below!

    Apply for this Job
  • Asset Recovery Representative

    Summary

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    Summary
    The Asset Recovery Representative is a collections / servicing position responsible for assisting in the remedy of past due auto accounts through activities including but not limited to making contact with customers notifying them of their account status, securing the past due amount and/or developing payment arrangements to cure the delinquency and/or generate leads on the location of the vehicle through skip tracing and other research skills to aid in the repossession of SNAAC collateral.
     
    Measures of Success:
    Successfully Meeting/Exceeding in the following:


    All department goals communicated, including:


    Resolution Percentage (Payment/Repossession)


    Payment / Resolution Percentage


    Roll Rate Percentage (Pre-Charge Off)Call Compliance Monitoring Scores


    Adherence to all Company and Department Policies/Procedures


    SNAAC Core Values

    Role and Responsibilities


    Effectively negotiates with customers with the intent of bringing delinquent accounts up to date, or arranging securitization of assets.


    Effectively coordinates asset recovery with repossession agents and other vendors involved in process.


    Performs successful skip tracing techniques in order to locate customers on existing and newly assigned accounts; balances appropriately time spent on existing accounts while continuously pursuing newly assigned accounts.


    Safeguards company risk by knowing and implements consistently all Fair Debt Collections Practices, industry regulations/ laws and SNAAC policies.


    Remains knowledgeable of state laws regarding legal action against consumers, and complies with said laws at all times. 


    Uses all resources to keep up on department information, check resources, and locate customers effectively and efficiently while maintaining department goals.


    Thorough knowledge of the Fair Debt Collection Practices Act and SNAAC policies & Procedures


    Performs other duties as assigned by Team Lead or management.

    Required Skills
     

    Education and Experience Requirements


    Must possess excellent customer service skills and the ability to effectively communicate and develop solution based resolutions


    Internet, various on-line services, and other advanced Skip Tracing tools and products.


    Clear display of a high degree of creative thinking and problem resolution.


    Able to perform a high volume of documentation, with minimum errors and thorough details.


    Must possess excellent follow-up skills, and telephonic investigative processes and skills.


    Strong ability to analyze account status and process or forward information to the appropriate manager or department.


    Must have demonstrated professional approach to issue and problem solving, including demonstrating ability to use discretion when discussing issues with appropriate parties.


    Demonstrated ability and aptitude to be a positive role model and mentor for team members


    Ability to work a flexible work schedule when needed


    High School Diploma


    2+ years of successful performance in a collections related position

    Apply for this Job
  • Business Systems Analyst

    SUMMARY: The Business Systems Analyst work closely with  members of business divisions to improve the structure and operations of functional areas utilizing existing business application solutions.

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    SUMMARY: The Business Systems Analyst work closely with  members of business divisions to improve the structure and operations of functional areas utilizing existing business application solutions.
     
    Measures of Success:
    Successfully Meets/Exceeds Expectations in the following:

    Accurately gathers and documents business requirements in a manner that consistently passes quality reviews.
    Delivers all responsibilities in a timely and accurate manner to appropriate parties.
    Maintains a high level of curiosity, constantly growing knowledge relating to expectations of system functionality and content.
    Applies gained knowledge to suggesting process improvements in team meetings and open discussions.

    Role and Responsibilities


    Participates in requirement meetings and workshops, assisting the BSA II and Senior BSA positions to ensure that business

    Shadows areas of the business to improve understanding and knowledge of core processes and systems.

    Participates in quality assurance and control activities as directed.

    Creates status reports in conjunction with the BSA II and Senior BSA to be delivered to necessary parties.
    Itemizes and documents necessary reports utilizing existing templates.
    Participates and assists in facilitation of user acceptance testing, under the guidance of senior team members.
    Constantly focuses on building a high level of knowledge relating to expectations of system functionality and content, with mindfulness of quality expectations.
    Performs various administrative and research tasks to assist projects and daily activities.
    Other duties as assigned by supervisor or management.

    Position Requirements

    Superior active listening skills, with a strong display of active inquisitiveness.
    Evidence of good interpersonal and communication skills in both verbal and written forms.

    Demonstrated history of taking initiative independently with minimal supervision.

    A track record of possessing good organizational skills and ability to prioritize assignments under tight deadlines.
    A demonstrated keen sense of accuracy and attention to detail.
    Clearly demonstrated computer knowledge and skills, particularly with Microsoft Office products (Word, Excel, PowerPoint).
    Track record of possessing a strong customer focus, with demonstrated commitment of going above and beyond for clients/customers.
    Demonstrated commitment to continuous learning.
    Display of appropriate ethical knowledge and commitment to maintaining trust and integrity.

    Education and Experience Requirements

    Associate degree or equivalent from a college or technical school, or two years related experience, or equivalent combination of education and experience.
    Entry Certificate in Business Analysis (IIBA)
    Knowledge/experience with Agile Methodology

     
    Physical Demands
    See Human Resources for detailed Essential Functions of the Job Summary.

    Apply for this Job
  • Chief Risk Officer - Automotive Portfolio Risk

    Summary:  This head of Risk Management is an executive leadership position focused on developing, leading, guiding and monitoring the company’s credit risk management discipline including portfolio limits, risk mitigation initiatives, risk management policy governance and practices as well as portfolio optimization strategies and theory application.  This position provides guidance on portfolio risks and leads the Risk Analytics team. Sets the strategic direction through effective credit and collections risk/scoring models based in fact and supported with strong analytics. 

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    Summary:  This head of Risk Management is an executive leadership position focused on developing, leading, guiding and monitoring the company’s credit risk management discipline including portfolio limits, risk mitigation initiatives, risk management policy governance and practices as well as portfolio optimization strategies and theory application.  This position provides guidance on portfolio risks and leads the Risk Analytics team. Sets the strategic direction through effective credit and collections risk/scoring models based in fact and supported with strong analytics. 
     
    Measures of success:
    Successfully meeting or exceeding all  of the following:

    Sets Risk Policy and recommends the development of solid underwriting standards and policies which drive increased revenue and portfolio growth for company.
    Design and implementation of effective & balanced risk mitigation policies and strategies which contribute to the ability for operations to function in a strategic and nimble manner to pursue profitable operational pursuits.
    Proactive, vigilant monitoring of analysis systems or tools and industry trends to anticipate and mitigate financial risk issues that may expose the company to financial loss. 

     Role and responsibilities:

    Leads analysis of company portfolio performance and sets risk tolerance/strategies to executives and Board members.
    Guides the determination of whether exposures are within the company’s strategic risk appetite; continually maintains awareness of leadership and board members of the company’s current risk profile and drive understanding of potential exposures.
    Oversees model validation activities for all areas overseen (credit and risk); leads discussions with Risk Management, Finance, Sales and operations leadership to review findings and develop profit or risk mitigation strategies.
    Leads the development and team monitoring of key risk indicators and key performance indicators (“KPIs”) in order to provide solid measurements which can contribute to the development of proactive strategies.
    Drives the focus of management on key risks and controls; serves as a resource in overseeing the development of remediation strategies, target resources and/or testing strategies based on the level of risk assumed for company.
    Oversees the examination of control deficiencies or gaps creating risk exposure.
    Remains constantly aware of industry credit and risk regulations and trends.  
    Supports robust measurement of risk exposure and future modeling.
    Provide analytical reviews and recommendations on policies and analysis of data to optimize credit programs. 
    Continually drives the review of practices to ensure the strategic support of appropriate risk tolerance.
    Other responsibilities as assigned by executive team.

     
    Job requirements:

    Strong track record of demonstrating a high level of engagement and awareness of activities across all business divisions/departments.
    Strong applied understanding of business regulator's perspectives on risk and risk management principles; ability to translate into successful business strategies.
    Proven superior analytical and quantitative capabilities with the ability to synthesize volume of information from multiple sources on a timely basis into strong strategic recommendations.
    Proven relationship management skills, strong track record of ability to build trust and credibility through communication, actions and presence.
    Successful history of effective overall leadership with a professional management style, and a track record of leading through change.
    Demonstration of superior communication skills, including presentation skills with executive level leadership.
    Successful history of leading high performance teams.
    Demonstrated ability to grasp complex processes and concepts and make decisions and/or comprehensive recommendations across a broad range of subject matter.
    Demonstrated strong negotiation skills; including the ability to influence through use of compelling facts, thought-provoking discussion and logic.
    Clear experience in successfully using diplomacy and tact to resolve differing views.
    Exhibition of a high degree of flexibility and ability to multi-task in a fast paced environment.
    Superior Technical Skills in Microsoft office suite, particularly Excel and Access.
    Proven demonstration of high integrity with track record of maintaining confidentiality and discretion at appropriate levels.       

    Education/experience requirements:

    Bachelor’s degree in related field such as business administration, finance, accounting, economics, law or equivalent experience.
    8+ years prior experience leading credit risk, operational risk or product aligned experience related to these risks.  A Legal or Compliance with exposure to financial risk management may also be considered.
    5+ years credit modeling/reporting with reporting experience in a quantitative function such as Risk and Finance within financial services.
    5+ years of leading a high performing team of 4 or more associates, including supervisory, management, or director level individuals.

    Preferred

    Master’s degree or advanced certification a plus.
    History of active and consistent professional development and education.
    Background in Automotive Finance (sub-prime sector experience a must) for major financial institution or a specialty finance company.

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR.

    Apply for this Job
  • Collections Representative

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    Collections Representative, Base Pay between $14 - $18 dollars per hour - Full Time
     
    Experienced Collector? We pay for experience!
     
    SNAAC, is a specialty auto finance company that has been in business for over 30 years. We specialize in buying and servicing auto loans for Military Personnel. SNAAC handles every step from purchasing the contract to resolving the account. We have long lasting relationships with both car dealerships and customers across the country.
     
    SNAAC, provides the ability to build your future with competitive compensation plans, career development as well as health and financial wellness programs. SNAAC is a work hard, fast-paced environment; we have fun, celebrate achievements and work collaboratively. Conveniently located in Mason, OH close to Kings Island and only 25 minutes from downtown Cincinnati!
     
    If hired you may work in any of the following departments:


    Collections


    Asset Recovery


    Recovery

    SNAAC professional Collectors will:


    Communicate with delinquent auto loan military borrowers by telephone & Email (inbound and outbound) to ensure full repayment or arrange acceptable payment arrangements and provide excellent customer service.


    Assist borrowers by using your negotiation skills to persuade delinquent customers to become current while being professional and tactful.


    Problem solve and perform due diligence functions to ensure compliance with all Federal Regulations while always adhering to the Fair Debt Collection Practices Act as well as all bankruptcy and collection laws, both state and federal.                                                                                                                                                                                                

    SNAAC Collectors ENJOY:


    Base pay of $14 - $18 hour depending on experience plus generous bonus structure. Experienced Collectors with proven and successful performance: negotiable.


    Career/ Leadership Development (We groom our employees for a lasting SNAAC career)


    Monthly contests with prizes awarded


    Employee Recognition and Appreciation Events- End of Month Celebration


    Ability to work at a Top Workplace Designee

    Additional Benefits INCLUDE:


    Paid Time Off


    Business Casual Dress code- wear your jeans and sneakers every day!


    401k with company match!


    Health, Dental, Vision Coverage within 30 days of starting


    Employee Wellbeing Programs: Cash incentives for participation in activities


    6 Paid Holidays + 1 Floating Holiday


    Tuition Reimbursement


    Volunteer monthly to help your community

    Paid Training – 2 Weeks, Mon-Fri 8am-5pm. Attendance is mandatory.
    Standard Schedule:


    Mon-Thurs: 11am - 8pm and Fri 10am - 7pm (NO WEEKENDS)
    ***Subject to change based on business need***

    : _customer service, collections, customer care, outbound, inbound, client services, CSR_
    #EmployingVeterans      #Collection    #TopWorkPlace    #SNAAC     #CallCenter

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  • Customer Service Representative

    SUMMARY:

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    SUMMARY:
    Research, locate, and contact  customers scheduled to exit the military to assist in limiting potential future losses by updating their loan file information and ensuring quality contact information.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Consistently achieving => 95% customer contact percentage.
    Develop a rapport with transitioning service members in an effort to understand their plans for life after duty
    Discuss programs or grants that may be able to assist in the customers transition
    Offer alternative methods of payment through recurring debit or ACH

     
    POSITION REQUIREMENTS:

    Contact  customers scheduled to exit military and determine current military status
    Generate customer contact by phone or electronic communication
    Update accurate ETS date and employment information in a timely manner
    Skip Trace using all available resources to locate customers to update loan information
    Follows all published policies and procedures, including but not limited to: employee handbook guidelines, department policies and procedures, attendance and tardiness policies, promise to pay rules, steps of collection call, and follow up procedures.
    Maintain regular and predictable attendance
    Know and observe all Security National general and departmental policies and procedures
    Actively supports stated SNAAC Company Values or at a minimum does not violate or clearly contradict stated SNAAC Values

    Perform other duties as assigned by department manager

    EDUCATION / EXPERIENCE REQUIREMENTS: 


    At least one year customer service experience required.

    College experience preferred

    Excellent written and verbal communication skills
    Strong computer / communication skills including solid history using Microsoft applications (Word, Excel).
    Self-motivated and independent worker
    Ability to multitask and manage competing demands

    Apply for this Job
  • Digital Marketing / Communication Specialist

    Summary Reporting to the Vice President (VP) of Sales & Marketing, the Digital Marketing Specialist is a key role responsible for the development and successful execution of all internal and external communications for SNAAC. This person will be responsible for creating and following the strategic marketing plan including developing the content and various communication channels that uphold the SNAAC brand.  This position works closely with executive leadership across the organization and externally as an expert to develop strong company branding, product lines and marketing programs that serve our customer needs and drive market share.  The Digital Marketing Specialist will be creating, writing, developing, and implementing strategic marketing initiatives that can make an immediate, far-reaching and visible impact to the company’s financial success.

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    Summary Reporting to the Vice President (VP) of Sales & Marketing, the Digital Marketing Specialist is a key role responsible for the development and successful execution of all internal and external communications for SNAAC. This person will be responsible for creating and following the strategic marketing plan including developing the content and various communication channels that uphold the SNAAC brand.  This position works closely with executive leadership across the organization and externally as an expert to develop strong company branding, product lines and marketing programs that serve our customer needs and drive market share.  The Digital Marketing Specialist will be creating, writing, developing, and implementing strategic marketing initiatives that can make an immediate, far-reaching and visible impact to the company’s financial success.
     
    Role and Responsibilities

    Define and implement an overall communications plan for the business, including industry association participation, print, and electronic advertising, company website content, social media (Facebook, LinkedIn, Twitter, etc.).
    Define and implement new or existing marketing needs and effectively utilize and optimize all marketing channels including internet, social media, email marketing, digital/print advertising, events, etc.
    Uphold strategic marketing plan and deliver reporting to show campaign success.
    Maintain strong public relations presence through strategic messaging, community relations presence, dealer webinars, pitches and social media campaigns.
    Collaborate with the marketing administrator and sales team to develop/design sales, marketing and promotion and campaign strategies applying revenue channel strategies for each product (SNAAC First, Dealer Track, etc.) to maximize revenue growth.
    Work with Sales Leadership to gather field sales and dealer feedback, research industry or territory needs and trends and identify business opportunities to enhance product offerings and/or dealer experience. 
    Enhance company success by analyzing and identifying opportunities to market existing or modified products to potential market profiles, such as near prime, deeper sub-prime, etc.
    Proactively communicate value proposition of all products to the sales team and develop or enhance sales tools that support the successful sale of products, such as sales demonstrations, marketing collateral, presentations, scripts, etc.
    Become an expert in industry practices and through monitoring competitive trends in the marketplace.
    Work with various internal departments to ensure consistent digital communications messaging and branding.
    Maintain vendor relationships and work with vendors on issue resolution, product development or maintaining service level agreements.

    Position and Education Requirements

    Bachelor’s Degree in Business, Communications, or Marketing.
    3+ years of industry experience in a successful strategic marketing position.
    Demonstrated success in delivering creative, innovative problem-solving marketing solutions for complex businesses.
    Proven ability in coordinating and managing marketing campaigns and execution.
    Track record of strong analysis skills with a focus on measurement; strong understanding of KPIs and marketing metrics.
    Proven ability to present data and information to executive leadership to support recommendations for product lines, pricing, and marketing strategy, etc.
    Strong demonstrated history of understanding and interpreting the competitive landscape and effectively creating strategies that deliver the greatest impact on objectives
    Evidence of superior creativity with product positioning and marketing campaigns; flawless execution of strategies including delivery on time and budget demands.
    Demonstrated advanced skills in Microsoft Excel, Access, PowerPoint, and Adobe.
    Strong track record of excellence in communication, professionalism, interpersonal, and driving customer experience through value-driven solutions.

    Preferred

    MBA preferred.
    Experience in auto finance preferred. 

     


    Apply for this Job
  • Senior BSA

    SUMMARY: The Sr. Business Systems Analyst gathers, analyzes and translates stakeholder needs into solution requirements by leveraging understanding of the business operations with systems capability and industry requirements. This position works with the BSA Supervisor in developing and executing implementation activities and strategizing technology application to current and future business needs. 

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    SUMMARY: The Sr. Business Systems Analyst gathers, analyzes and translates stakeholder needs into solution requirements by leveraging understanding of the business operations with systems capability and industry requirements. This position works with the BSA Supervisor in developing and executing implementation activities and strategizing technology application to current and future business needs. 
     
    Measures of Success:
    Successfully Meets/Exceeds Expectations in the following:

    Leading team in proactive operational analysis solution development by maintaining constant awareness of business strategies, needs and programs.
    Ensure all phases of business system analysis is completed accurately, from documentation to testing phase to training, debugging, data transfer assuredness and clean roll-out.
    Serve as a role model for BSA I & II; works cooperatively with BSA Lead and Supervisor on team projects and enhancements.
    Works closely with SNAAC business partners in a consultative role.

     
    Requirements
    The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Proactively conducts business analysis to develop strategic services, solutions and programs. 


    Promotes understanding of IT resources, systems and processes with business partners. 


    Collaborates with IT team members on solutions by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. 


    Analyzes and verifies requirements gathered and documented by both self and BSA I & II for completeness, consistency, comprehensibility, feasibility, and conformity to standards.


    Leads/performs testing for projects, including developing user test cases and validating results during acceptance testing. 


    Ensures integrity and accuracy of data conversion from existing systems to new systems. 


    Assists BSA Lead in identifying training needs on new initiatives; assists in implementing training as appropriate. 


    Continually identifies improvement/optimization opportunities; works with Lead BSA and other BSAs to present enhancements to company processes. 


    Provides guidance and/or instruction to junior level associates.


    Develops and improves templates and processes within team.


    Provides guidance to BSA I and II in the absence of the BSA Lead and Supervisor


    Other duties as assigned by management.


    Demonstrated advanced skills in Microsoft Office applications (Word, Excel, Access, PowerPoint).


    Demonstrated success on one or more strategic initiatives in previous role.


    Clear competency in effective technical requirement analysis, elicitation, modeling, and verification.


    Experience with software applications, systems analysis/design, integration/design, or web applications/design 


    Solid experience in system configuration, testing, and data analysis.


    Demonstrated knowledge in the development and maintenance of operational performance and quality metrics standards and reporting tools.


    Applicable knowledge of business process analysis techniques, process flowcharting and benchmark development. 


    Analytical and problem-solving skills; ability to detect underlying patterns, identify root causes and explore optimal process solutions in a team environment.


    Solid verbal and written communication skills, including solid active listening skills, and interpersonal awareness.


    Successful track record of the ability to take action while navigating incomplete or unknown information.


    Demonstrated skills in picking up quickly and understanding new concepts, skills and technology.


    Expert in business process analysis techniques, process flowcharting and benchmark development. 


    Education & Experience


    Bachelor’s degree in Business or Information Systems or other related field and 3 – 7 years of business systems analyst experience, or an equivalent combination of formal education and experience.


    Extensive experience with SNAAC’s business processes and core applications.


    Certified Business Analyst Professional (IIBA)


    Agile Product Owner
    Physical requirements

    Requirements available on the Essential Physical Job Requirements Sheet located in HR.
     

    Apply for this Job
  • SNAAC -Position Not Listed Above

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    Don't see the position you are interested in but want to work at SNAAC? SNAAC is always looking for top talent! Please apply through this link with your application, resume and a cover letter describing your interests! Your information will be reviewed against open positions and kept on file for up to a year.  You may be contacted if an opening occurs that matches your skill set! Thanks so much for your interest in joining a top workplace at SNAAC!

    Apply for this Job