SUMMARY: Great opportunity for a candidate with knowledge of auto re marketing through auction processes and prior experience working with repossession agencies. The Manager of Asset Recovery and Remarketing position leads the team of Auto Asset Recovery and Re-marketing professionals and supervisors and is responsible for continued building of the Servicing departments including but not limited to the following key performance metrics:
Staffing for optimum talent and performance;
Establishing and executing key daily, weekly, monthly and annual performance metrics;
Supervising, Managing and Leading loss mitigation programs and initiatives;
Providing pro-active accountability to department performance in exceeding performance expectations related to Auto Remarketing, compliance and Asset/Auto Recovery activities;
Strategically developing, managing and executing operational processes and procedures to ensure optimum performance and compliance.
Protecting and enhancing our brand through ensuring a staff focus on commitment to service, quality and compliance.
MEASURES OF SUCCESS
Successfully meeting or exceeding all of the following:
Asset Recovery and Remarketing goals;
Associate development and retention goals;
Quality and Compliance goals;
Department monthly scorecard expectations;
ROLE AND RESPONSIBILITIES include but not limited to the following:
Manage, Direct, coach, mentor, motivate and inspired team members to meet and exceed performance expectations.
Ensure Servicing Associates are provided and complete proper training and development to achieve optimum performance.
Direct and manage department supervisors and leads in driving department initiatives.
Consistently collaborate with support departments to remove obstacles and streamline processes toward collections optimization.
Provide, develop and implement innovative processes to further enhance and develop new standards of performance.
Actively maintain knowledge of compliance expectations, manage to those expectations and urgently remedy concerns or risks identified in compliance with corporate policy and state and federal regulations.
Use metrics and data analysis to assist with forecasting related to staffing, servicing levels, charge offs and overall portfolio performance.
Actively perform reviews and audits of procedures to ensure compliance with current industry and company regulations; revise procedures, policies and supporting documents to maintain internal controls.
Directly with Supervisors & Leads, monitor team results and functioning; prepare and present weekly/monthly reports and summaries for Vice President and Executives.
Proactively inform Vice President and other members of management of issues which require immediate attention. Provide recommendation for strategies to resolve issues and/or improve effectiveness of team.
Function as point person for all annual department strategic planning.
Remain flexible to handle administration of escalated calls and associate issues, including internal investigations where necessary.
Direct and manage execution of proper staffing levels including involvement with recruiting and selection process for new talent, networking within the industry to identify and refer potential candidates for employment, and driving external referrals.
Maintain flexibility to assist management team for schedule changes.
Demonstrate company values throughout all interactions with internal and external contacts.
Strong history of success in directing, leading and managing a fast-paced, growth-oriented recovery and customer service team with significant experience in the sub-prime credit sector
Demonstrated ability to independently multi-task and manage competing priorities.
Demonstrated mastery of collection techniques and the ability transfer knowledge and skills to team members.
Proven knowledge of state and federal collections laws and compliance regulations.
Proven strategic analytical skills, with an ability to analyze defined productivity and performance data.
Strong verbal and written business communication skills, including creating effective reports, business correspondence, and procedural manuals.
Ability to effectively present information and respond to a variety of audiences including associates, peers, leadership and customers.
Clear proficiency in Outlook, Excel, and Word
Evidence of working as a change agent toward constant measureable performance improvement.
Flexibility with schedules and workload with occasional support on evening and weekend work.
EDUCATION / EXPERIENCE REQUIREMENTS:
Bachelorâs Degree or equivalent in Business, Marketing or related field.
5+ years of demonstrated success in managing a collection, customer service/call center environment.
7+ years of leadership experience over a program, team or department.
Knowledge of remarketing through auction processes and prior experience working with repossession agencies a plus.
History of active and consistent professional development and education.
Masterâs degree or similar a plus.
Background in Automotive Finance (sub-prime sector experience a must) for major financial institution or a specialty finance company.
Bi-Lingual (Spanish / English) fluency a plus.
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Please see Essential Physical Job Requirements Sheet located in HR.