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Join the SNAAC Family

SNAAC is a company, a community, and a family you can be proud to be part of because we make a difference to each other and the world. Joining SNAAC means you are a top performer in your field. Whether you have experience in servicing accounts, customer service, sales or professional/management – SNAAC is a company where you can shine and influence the outcome.

We place strong emphasis on growth, innovation, and continuous learning. Associates who do well are those who aspire to constant and measurable improvement daily. Working at SNAAC will be an experience that challenges, motivates, and empowers you to be the very best at what you do.

Whether you are seeking an internship/co-op, just starting your career, mid-career looking to move to the next level, and/or returning home from serving in the military; SNAAC is dedicated to helping you find the right career. With a consistent 25% + promotion rate, SNAAC provides you the platform to take your skills and experience further.

Let us help you consider career options and find an opportunity to match your skills.





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  • Asset Recovery and Auto Re-marketing Manager

    SUMMARY: Great opportunity for a candidate with knowledge of auto re marketing through auction processes and prior experience working with repossession agencies.  The Manager of Asset Recovery and Remarketing position leads the team of Auto Asset Recovery and Re-marketing professionals and supervisors and is responsible for continued building of the  Servicing departments including but not limited to the following key performance metrics: 

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    SUMMARY: Great opportunity for a candidate with knowledge of auto re marketing through auction processes and prior experience working with repossession agencies.  The Manager of Asset Recovery and Remarketing position leads the team of Auto Asset Recovery and Re-marketing professionals and supervisors and is responsible for continued building of the  Servicing departments including but not limited to the following key performance metrics: 

    Staffing for optimum talent and performance;
    Establishing and executing key daily, weekly, monthly and annual performance metrics;
    Supervising, Managing and Leading loss mitigation programs and initiatives;
    Providing pro-active accountability to department performance in exceeding performance expectations related to Auto Remarketing, compliance and Asset/Auto Recovery activities;
    Strategically developing, managing and executing operational processes and procedures to ensure optimum performance and compliance.
    Protecting and enhancing our brand through ensuring a staff focus on commitment to service, quality and compliance.

    MEASURES OF SUCCESS
    Successfully meeting or exceeding all  of the following:

    Asset Recovery and Remarketing goals;
    Associate development and retention goals;
    Quality and Compliance goals;
    Department monthly scorecard expectations;

    ROLE AND RESPONSIBILITIES include but not limited to the following:

    Manage, Direct, coach, mentor, motivate and inspired team members to meet and exceed performance expectations.
    Ensure Servicing Associates are provided and complete proper training and development to achieve optimum performance.
    Direct and manage department supervisors and leads in driving department initiatives.
    Consistently collaborate with support departments to remove obstacles and streamline processes toward collections optimization.
    Provide, develop and implement innovative processes to further enhance and develop new standards of performance.
    Actively maintain knowledge of compliance expectations, manage to those expectations and urgently remedy concerns or risks identified in compliance with corporate policy and state and federal regulations. 

    Use metrics and data analysis to assist with forecasting related to staffing, servicing levels, charge offs and overall portfolio performance.

    Actively perform reviews and audits of procedures to ensure compliance with current industry and company regulations; revise procedures, policies and supporting documents to maintain internal controls. 

    Directly with Supervisors & Leads, monitor team results and functioning; prepare and present weekly/monthly reports and summaries for Vice President and Executives.

    Proactively inform Vice President and other members of management of issues which require immediate attention.  Provide recommendation for strategies to resolve issues and/or improve effectiveness of team.
    Function as point person for all annual department strategic planning.
    Remain flexible to handle administration of escalated calls and associate issues, including internal investigations where necessary.
    Direct and manage execution of proper staffing levels including involvement with recruiting and selection process for new talent, networking within the industry to identify and refer potential candidates for employment, and driving external referrals. 
    Maintain flexibility to assist management team for schedule changes.
    Demonstrate company values throughout all interactions with internal and external contacts.

     
    JOB REQUIREMENTS:

    Strong history of success in directing, leading and managing a fast-paced, growth-oriented recovery and customer service team with significant experience in the sub-prime credit sector 
    Demonstrated ability to independently multi-task and manage competing priorities.
    Demonstrated mastery of collection techniques and the ability transfer knowledge and skills to team members.
    Proven knowledge of state and federal collections laws and compliance regulations.
    Proven strategic analytical skills, with an ability to analyze defined productivity and performance data.
    Strong verbal and written business communication skills, including creating effective reports, business correspondence, and procedural manuals. 
    Ability to effectively present information and respond to a variety of audiences including associates, peers, leadership and customers.
    Clear proficiency in Outlook, Excel, and Word
    Evidence of working as a change agent toward constant measureable performance improvement.
    Flexibility with schedules and workload with occasional support on evening and weekend work.

     
    EDUCATION / EXPERIENCE REQUIREMENTS: 

    Bachelor’s Degree or equivalent in Business, Marketing or related field.
    5+ years of demonstrated success in managing a collection, customer service/call center environment.
    7+ years of leadership experience over a program, team or department.

     
    PREFERRED

    Knowledge of remarketing through auction processes and prior experience working with repossession agencies a plus.
    History of active and consistent professional development and education.
    Master’s degree or similar a plus.
    Background in Automotive Finance (sub-prime sector experience a must) for major financial institution or a specialty finance company.
    Bi-Lingual (Spanish / English) fluency a plus.

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR.

    Apply for this Job
  • Automotive Ancillary Products- Outside Sales Rep- 90% Travel

    SUMMARY

    view full description
    Apply Now


    SUMMARY
    The TriStar- Dealer Development Representative is a key sales position responsible for developing, maintaining, and increasing our dealership base and ancillary product sales.  This position performs both pro-active and follow up calls to dealerships to generate an increase in product contracts.  In addition, this position will conduct field call visits to dealers solidifying our relationship to maintain or increase purchased product contracts and prospect and develop new dealership relationships.
     
    This position may reside in any of the following cities: Cincinnati, OH, Atlanta, GA, Dallas, TX, Charlotte, NC
     
    Measures of Success:
    Successfully Meets/Exceeds Expectations in the following:

    Successfully increases dealership base and ancillary product sales by meeting monthly and annual sales goals related to growing existing business by making TriStar the preferred/first choice product provider for active dealers

    Successfully increases dealership base and ancillary product sales by meeting monthly and annual sales goals related to growing new business by making TriStar a competitive option for new/inactive dealers
    Develop strong, successful sales call strategies and provide quality and timely field call reports
    Maintain and drive constant commitment to customer service by following up on all dealer/customer needs on a timely and thorough basis, including driving service level agreements with sales support team members

     
    Roles and Responsibilities include the following. Other duties may be assigned.
     

    Conduct market research to better improve and grow product contract business, determine market penetration, and evaluate influent of competitors in market.
    Maintain a high frequency and quality field sales calls to all dealers in assigned markets to prospect, develop and service auto dealership accounts to increase TriStar penetration.
    Establish new dealer relationships with TriStar Indemnity.  Maintain relationships through regular service calls, relationship building, strong follow up on issues, and regular training.
    Contact and qualify prospective dealers through referral sources, advertising leads and cold calls to present the TriStar Value Proposition using professional selling techniques with a high level of confidence.
    Educate existing TriStar auto dealer base on value of product sales.
    Develop a sales call strategy and agenda to assure each dealer visit effectively achieves all desired TriStar communication objectives.  This includes:

    Compiling lists of prospective customers for use as sales leads based on a variety of information

    Sources, including sources provided by corporate office and/or Sales Manager.
    Build strong relationships with all key personnel at dealerships including F&I personnel, sales staff, general managers and owners.
    Work as a consultant for dealers regarding sales and advertising practices and implement training for dealership Sales and F&I staff.

    Complete quality and timely field sales report on dealer visit activities.
    Represent TriStar at dealerships, trade shows and meetings.
    Safeguard confidentiality of TriStar, dealer information, consumer information, and all competitive information and data the rep has access to while working for TriStar.
    Present a professional and positive image of TriStar and all its associates during all internal and external interactions within this position.
    Manage expenses while traveling.

    Required Skills
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Associates or Bachelors Degree
    3-5 years experience in outside/field sales and development role in the automotive industry, ancillary products sales experience preferred
    Clear evidence of highly effective negotiation, interpersonal communication and follow-up skills
    Strong history of being results driven, accountable, professional, and flexible
    Evidence on the ability to provide succinct and informative weekly market reports
    Clear demonstration of the ability to effectively use contact management software.
    Willingness and ability to travel overnight approximately 12-16 nights / 20 business days per month to conduct required field sales calls within the United States, including Alaska and Hawaii
    Demonstrated possession of intermediate or better skills with Microsoft WORD, EXCEL and POWERPOINT

    education and experience requirements

    Associates or Bachelors Degree
    3-5 years experience in outside/field sales and development role in the automotive industry, ancillary products sales experience preferred

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR

    Apply for this Job
  • Automotive Ancillary Products- Outside Sales Rep- 90% Travel

    SUMMARY

    view full description
    Apply Now


    SUMMARY
    The TriStar- Dealer Development Representative is a key sales position responsible for developing, maintaining, and increasing our dealership base and ancillary product sales.  This position performs both pro-active and follow up calls to dealerships to generate an increase in product contracts.  In addition, this position will conduct field call visits to dealers solidifying our relationship to maintain or increase purchased product contracts and prospect and develop new dealership relationships.
     
    This position may reside in any of the following cities: Cincinnati, OH, Atlanta, GA, Dallas, TX, Charlotte, NC
     
    Measures of Success:
    Successfully Meets/Exceeds Expectations in the following:

    Successfully increases dealership base and ancillary product sales by meeting monthly and annual sales goals related to growing existing business by making TriStar the preferred/first choice product provider for active dealers

    Successfully increases dealership base and ancillary product sales by meeting monthly and annual sales goals related to growing new business by making TriStar a competitive option for new/inactive dealers
    Develop strong, successful sales call strategies and provide quality and timely field call reports
    Maintain and drive constant commitment to customer service by following up on all dealer/customer needs on a timely and thorough basis, including driving service level agreements with sales support team members

     
    Roles and Responsibilities include the following. Other duties may be assigned.
     

    Conduct market research to better improve and grow product contract business, determine market penetration, and evaluate influent of competitors in market.
    Maintain a high frequency and quality field sales calls to all dealers in assigned markets to prospect, develop and service auto dealership accounts to increase TriStar penetration.
    Establish new dealer relationships with TriStar Indemnity.  Maintain relationships through regular service calls, relationship building, strong follow up on issues, and regular training.
    Contact and qualify prospective dealers through referral sources, advertising leads and cold calls to present the TriStar Value Proposition using professional selling techniques with a high level of confidence.
    Educate existing TriStar auto dealer base on value of product sales.
    Develop a sales call strategy and agenda to assure each dealer visit effectively achieves all desired TriStar communication objectives.  This includes:

    Compiling lists of prospective customers for use as sales leads based on a variety of information

    Sources, including sources provided by corporate office and/or Sales Manager.
    Build strong relationships with all key personnel at dealerships including F&I personnel, sales staff, general managers and owners.
    Work as a consultant for dealers regarding sales and advertising practices and implement training for dealership Sales and F&I staff.

    Complete quality and timely field sales report on dealer visit activities.
    Represent TriStar at dealerships, trade shows and meetings.
    Safeguard confidentiality of TriStar, dealer information, consumer information, and all competitive information and data the rep has access to while working for TriStar.
    Present a professional and positive image of TriStar and all its associates during all internal and external interactions within this position.
    Manage expenses while traveling.

    Required Skills
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Associates or Bachelors Degree
    3-5 years experience in outside/field sales and development role in the automotive industry, ancillary products sales experience preferred
    Clear evidence of highly effective negotiation, interpersonal communication and follow-up skills
    Strong history of being results driven, accountable, professional, and flexible
    Evidence on the ability to provide succinct and informative weekly market reports
    Clear demonstration of the ability to effectively use contact management software.
    Willingness and ability to travel overnight approximately 12-16 nights / 20 business days per month to conduct required field sales calls within the United States, including Alaska and Hawaii
    Demonstrated possession of intermediate or better skills with Microsoft WORD, EXCEL and POWERPOINT

    education and experience requirements

    Associates or Bachelors Degree
    3-5 years experience in outside/field sales and development role in the automotive industry, ancillary products sales experience preferred

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR

    Apply for this Job
  • Automotive Ancillary Products- Outside Sales Rep- 90% Travel

    SUMMARY

    view full description
    Apply Now


    SUMMARY
    The TriStar- Dealer Development Representative is a key sales position responsible for developing, maintaining, and increasing our dealership base and ancillary product sales.  This position performs both pro-active and follow up calls to dealerships to generate an increase in product contracts.  In addition, this position will conduct field call visits to dealers solidifying our relationship to maintain or increase purchased product contracts and prospect and develop new dealership relationships.
     
    This position may reside in any of the following cities: Cincinnati, OH, Atlanta, GA, Dallas, TX, Charlotte, NC
     
    Measures of Success:
    Successfully Meets/Exceeds Expectations in the following:

    Successfully increases dealership base and ancillary product sales by meeting monthly and annual sales goals related to growing existing business by making TriStar the preferred/first choice product provider for active dealers

    Successfully increases dealership base and ancillary product sales by meeting monthly and annual sales goals related to growing new business by making TriStar a competitive option for new/inactive dealers
    Develop strong, successful sales call strategies and provide quality and timely field call reports
    Maintain and drive constant commitment to customer service by following up on all dealer/customer needs on a timely and thorough basis, including driving service level agreements with sales support team members

     
    Roles and Responsibilities include the following. Other duties may be assigned.
     

    Conduct market research to better improve and grow product contract business, determine market penetration, and evaluate influent of competitors in market.
    Maintain a high frequency and quality field sales calls to all dealers in assigned markets to prospect, develop and service auto dealership accounts to increase TriStar penetration.
    Establish new dealer relationships with TriStar Indemnity.  Maintain relationships through regular service calls, relationship building, strong follow up on issues, and regular training.
    Contact and qualify prospective dealers through referral sources, advertising leads and cold calls to present the TriStar Value Proposition using professional selling techniques with a high level of confidence.
    Educate existing TriStar auto dealer base on value of product sales.
    Develop a sales call strategy and agenda to assure each dealer visit effectively achieves all desired TriStar communication objectives.  This includes:

    Compiling lists of prospective customers for use as sales leads based on a variety of information

    Sources, including sources provided by corporate office and/or Sales Manager.
    Build strong relationships with all key personnel at dealerships including F&I personnel, sales staff, general managers and owners.
    Work as a consultant for dealers regarding sales and advertising practices and implement training for dealership Sales and F&I staff.

    Complete quality and timely field sales report on dealer visit activities.
    Represent TriStar at dealerships, trade shows and meetings.
    Safeguard confidentiality of TriStar, dealer information, consumer information, and all competitive information and data the rep has access to while working for TriStar.
    Present a professional and positive image of TriStar and all its associates during all internal and external interactions within this position.
    Manage expenses while traveling.

    Required Skills
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Associates or Bachelors Degree
    3-5 years experience in outside/field sales and development role in the automotive industry, ancillary products sales experience preferred
    Clear evidence of highly effective negotiation, interpersonal communication and follow-up skills
    Strong history of being results driven, accountable, professional, and flexible
    Evidence on the ability to provide succinct and informative weekly market reports
    Clear demonstration of the ability to effectively use contact management software.
    Willingness and ability to travel overnight approximately 12-16 nights / 20 business days per month to conduct required field sales calls within the United States, including Alaska and Hawaii
    Demonstrated possession of intermediate or better skills with Microsoft WORD, EXCEL and POWERPOINT

    education and experience requirements

    Associates or Bachelors Degree
    3-5 years experience in outside/field sales and development role in the automotive industry, ancillary products sales experience preferred

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR

    Apply for this Job
  • Automotive Ancillary Products- Outside Sales Rep- 90% Travel

    SUMMARY

    view full description
    Apply Now


    SUMMARY
    The TriStar- Dealer Development Representative is a key sales position responsible for developing, maintaining, and increasing our dealership base and ancillary product sales.  This position performs both pro-active and follow up calls to dealerships to generate an increase in product contracts.  In addition, this position will conduct field call visits to dealers solidifying our relationship to maintain or increase purchased product contracts and prospect and develop new dealership relationships.
     
    This position may reside in any of the following cities: Cincinnati, OH, Atlanta, GA, Dallas, TX, Charlotte, NC
     
    Measures of Success:
    Successfully Meets/Exceeds Expectations in the following:

    Successfully increases dealership base and ancillary product sales by meeting monthly and annual sales goals related to growing existing business by making TriStar the preferred/first choice product provider for active dealers

    Successfully increases dealership base and ancillary product sales by meeting monthly and annual sales goals related to growing new business by making TriStar a competitive option for new/inactive dealers
    Develop strong, successful sales call strategies and provide quality and timely field call reports
    Maintain and drive constant commitment to customer service by following up on all dealer/customer needs on a timely and thorough basis, including driving service level agreements with sales support team members

     
    Roles and Responsibilities include the following. Other duties may be assigned.
     

    Conduct market research to better improve and grow product contract business, determine market penetration, and evaluate influent of competitors in market.
    Maintain a high frequency and quality field sales calls to all dealers in assigned markets to prospect, develop and service auto dealership accounts to increase TriStar penetration.
    Establish new dealer relationships with TriStar Indemnity.  Maintain relationships through regular service calls, relationship building, strong follow up on issues, and regular training.
    Contact and qualify prospective dealers through referral sources, advertising leads and cold calls to present the TriStar Value Proposition using professional selling techniques with a high level of confidence.
    Educate existing TriStar auto dealer base on value of product sales.
    Develop a sales call strategy and agenda to assure each dealer visit effectively achieves all desired TriStar communication objectives.  This includes:

    Compiling lists of prospective customers for use as sales leads based on a variety of information

    Sources, including sources provided by corporate office and/or Sales Manager.
    Build strong relationships with all key personnel at dealerships including F&I personnel, sales staff, general managers and owners.
    Work as a consultant for dealers regarding sales and advertising practices and implement training for dealership Sales and F&I staff.

    Complete quality and timely field sales report on dealer visit activities.
    Represent TriStar at dealerships, trade shows and meetings.
    Safeguard confidentiality of TriStar, dealer information, consumer information, and all competitive information and data the rep has access to while working for TriStar.
    Present a professional and positive image of TriStar and all its associates during all internal and external interactions within this position.
    Manage expenses while traveling.

    Required Skills
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Associates or Bachelors Degree
    3-5 years experience in outside/field sales and development role in the automotive industry, ancillary products sales experience preferred
    Clear evidence of highly effective negotiation, interpersonal communication and follow-up skills
    Strong history of being results driven, accountable, professional, and flexible
    Evidence on the ability to provide succinct and informative weekly market reports
    Clear demonstration of the ability to effectively use contact management software.
    Willingness and ability to travel overnight approximately 12-16 nights / 20 business days per month to conduct required field sales calls within the United States, including Alaska and Hawaii
    Demonstrated possession of intermediate or better skills with Microsoft WORD, EXCEL and POWERPOINT

    education and experience requirements

    Associates or Bachelors Degree
    3-5 years experience in outside/field sales and development role in the automotive industry, ancillary products sales experience preferred

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR

    Apply for this Job
  • Business Systems Analyst II

    Summary: The Business Systems Analyst II supports the success of the organization by participating in the analysis, design, evaluation, development, testing, and support of information systems for the operational business units. This position also identifies opportunities for improvements in system structure and operations in order to support company growth.

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    Apply Now

    Summary: The Business Systems Analyst II supports the success of the organization by participating in the analysis, design, evaluation, development, testing, and support of information systems for the operational business units. This position also identifies opportunities for improvements in system structure and operations in order to support company growth.
     
    Measures of Success:
    Successfully Meets/Exceeds Expectations in the following:

    Accurately gathers and documents business requirements in a manner that consistently passes quality reviews.
    Create and implement test plans that address all forms of testing and define the appropriate test coverage.
    Constantly maintain communication between stakeholders, business users and IT team members to ensure consistency and clarity in all initiatives.

     
    Role and Responsibilities

    Collaborate with business users, stakeholders, and IT team members to understand vision, prioritize requirements and define scope of all initiatives.
    Facilitate requirement meetings and workshops, ensuring information is captured properly.
    Author functional and non-functional requirements including but not limited to business workflows, use cases, and agile stories in a manner that passes quality review.
    Create test plans that address all forms of testing (functional, non-functional, performance, and security) and define the appropriate test coverage.
    In partnership with the SR. BSA, facilitate and participate in user acceptance testing.
    Manage and tracks requirements throughout the lifecycle; enforce, interpret, and/or redefine as necessary.
    Communicate training requirements and strategies; participate in expert level training of the system.
    Ensures integrity and accuracy of data conversion from existing systems to new systems.  
    Create status reports in conjunction with the BSA I, Senior BSA, and Supervisor, ensuring reports are delivered to necessary parties.
    Identify process improvements in all operational situations.
    Other duties as assigned by management.

    Required Skills

    Clear understand and firm grasp of at least one area of the business (processes and operations).
    Demonstrated ability to independently perform analysis and author specifications.
    Proven experience with business and technical requirement analysis, elicitation, modeling, and verification.
    Demonstrated understanding of application development and software development life cycle concepts.
    A track record of excellent interpersonal, written and verbal communication skills, including the ability to relate to and understand others, with a reputation of approachability.
    A superior history of planning appropriately and setting priorities effectively under tight deadlines.
    Demonstrated keen sense of accuracy and attention to detail.
    Strong evidence of ability to work as a team player, with an inclination to keep others informed.
    Excellent Computer skills required (Microsoft Office Suite, etc.)
    Demonstrated ability to independently perform analysis and manage processes.
    Clear understanding of agile processes and concepts.
    A reputation of a commitment to continuous learning, with the ability to grasp new concepts quickly.
    Clear display of appropriate ethical knowledge and commitment.

    Education and Experience requirements

    Associate degree or equivalent from a college or technical school, or two to five years related experience, or equivalent combination of education and experience.

    Agile SCRUM experience (SCRUM Master certification preferred)
    Experience with business and technical requirement analysis, elicitation, modeling, and verification

     

    Apply for this Job
  • Call Center - Collections and Customer Service Representative

    SUMMARY:  Our Collections positions work directly with our customers' automotive installment loans and specifically service our customers. We have various positions available working both early to late stage collections. You must have the ability to provide exceptional customer service, while securing payments.

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    Apply Now


    Call Center - Collections and Customer Service Representative, Full Time
     
    We are located in Mason, OH close to Kings Island about 25 min from downtown Cincinnati!
     
    SUMMARY:  Our Collections positions work directly with our customers' automotive installment loans and specifically service our customers. We have various positions available working both early to late stage collections. You must have the ability to provide exceptional customer service, while securing payments.
     
    No Experience Required!
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Collection of overdue funds from SNAAC customers using a variety of collection techniques
    Communicate with customer by telephone to collect on past due payment   
    Review customer account and secure payment
    Record information about the status of the customer and collection efforts
    Use various collection strategies to assist in bringing customers account current.
    Knowledge of a computer based dialer system
    Enthusiastic phone presence

    POSITION REQUIREMENTS:

    Prior collections experience is a PLUS but not a requirement
    Must be self motivated, detailed, and a team player
    Excellent typing and computer skills are required MUST  type at least 25 wpm
    Must have a strong consistent work history
    Polite, courteous, and clear telephone communications will help you to be successful

    Job Type: Full Time
     
    Training: Paid Training - Mon - Fri 9am -6pm. Attendance is mandatory.
     
    EDUCATION/ EXPERIENCE REQUIREMENTS:

    Must have at least a high school diploma; college or technical degree strongly preferred.
    Proof of consistent employment history is a must.
    SNAAC offers various pay structures for each collection position available.

    Pay: Starting Pay $13.00 plus monthly bonuses can range from $250 to over a $1000!! Our top performers can earn up to $55K to $60K!

    BENEFITS: 
    Medical Insurance (Anthem), Dental Insurance, Vision Insurance, Life, STD and LTD Insurance Coverage Available; Paid Time Off (10 Days during your first year) + 6 Holidays; 401K Investment Plan (50% Match- 1% - 5% contribution; 25% Match 6%- 10% contribution).
     
    Your Application

    To be considered for this role, click on the apply button now

     

    Apply for this Job
  • Dealer Development Representative- Richmond, Virginia

    SUMMARY: The Dealer Development Representative (DDR) is a market based position supporting the state of Virginia lves B2B contact with Auto Dealer Finance Managers, Sales Managers, Owners, etc. The critical role is set up similar to pharmaceutical or other independent sales positions that office from home and cover regional dealerships. Typical duties include prospecting, developing, and servicing auto dealerships covering both franchise and independent accounts. A successful DDR must be a high energy, self-motivated individual with a desire to earn LUCRATIVE commissions along with a very competitive base salary. Our highest performers achieve total compensation over 100K annually.  Occasional travel to the SNAAC home office located in Cincinnati, OH or other locations for quarterly sales and training meetings (usually held M-F) is required. If you are interested in working at a Top Workplace, driven, have auto finance related experience or similar and strive to break records....this position is for you!

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    Apply Now


    Dealer Development Representative - Richmond, Virginia
     
     
    SUMMARY: The Dealer Development Representative (DDR) is a market based position supporting the state of Virginia lves B2B contact with Auto Dealer Finance Managers, Sales Managers, Owners, etc. The critical role is set up similar to pharmaceutical or other independent sales positions that office from home and cover regional dealerships. Typical duties include prospecting, developing, and servicing auto dealerships covering both franchise and independent accounts. A successful DDR must be a high energy, self-motivated individual with a desire to earn LUCRATIVE commissions along with a very competitive base salary. Our highest performers achieve total compensation over 100K annually.  Occasional travel to the SNAAC home office located in Cincinnati, OH or other locations for quarterly sales and training meetings (usually held M-F) is required. If you are interested in working at a Top Workplace, driven, have auto finance related experience or similar and strive to break records....this position is for you!
     
    This position great for: 

    Living in or near any of these markets: Richmond, Petersburg, Emporia, Newport News, Hampton, Yorktown, Fredricksburg  area or similar to cover market areas.
    Someone with Auto Finance,  F&I Experience, Insurance and Ancillary Product Sales. 
    B2B Experience a plus - banking, lending, insurance or other similar preferred.
    Someone desiring to manage their own schedule similar to pharmaceutical sales. 
    Self-Motivated with a drive and desire for results! 
    Military experience and / or knowledge helpful. 
    POSITION REQUIREMENTS:

    Strong interpersonal written and verbal communication skills 
    Ability to travel outside the area as needed 
    Ability to produce succinct and informative weekly market reports  
    Ability to effectively use Contact Resource Management software 
    Self-motivated with a demonstrated high level of field based activity 
    A demonstrated history of successful sales accomplishments while work independently with minimal supervision 

     
    EDUCATION / EXPERIENCE REQUIREMENTS: 

    Associate or Bachelor Degree preferred 
    2 + years experience in outside sales / customer development 
    Prior experience in one or more of the following industries is a plus: Auto Finance, Bank Branch Management, Business to Business Sales, Payroll Industry or Vehicle Service Contract Sales 
    BENEFITS: This position will offer an outstanding base salary and monthly bonus opportunity compensation package including benefits. The benefit package includes: Medical, Dental, Life Insurance, Paid Time Off, 401k Plan (50% match on a 1-5% contribution match & 25% match on 6-10% contribution), and mileage reimbursement.

    Apply for this Job
  • Loan Processor

    SUMMARY:  The Contract Processor (Auto Loan Processor) will analyze contract applications, including credit history and debt to income ratios, to follow up with dealers and/or potential customers until the contracts are funded.

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    Apply Now

    Loan Processor
     
    Security National Automotive Acceptance Corporation - Mason, Ohio
      

    Loan Processor/Data Entry
    Loan Processor / Data Entry
     
    SUMMARY:  The Contract Processor (Auto Loan Processor) will analyze contract applications, including credit history and debt to income ratios, to follow up with dealers and/or potential customers until the contracts are funded.
     
    JOB DUTIES:


    Processes automotive (loan) contract packages from a nationwide network of dealerships    


    Develops and maintains effective working relationships


    Maintains knowledge of military credit/funding guidelines


    Evaluates vehicle values using industry recognized guidelines 


    Uses good prioritization skills to perform daily necessary follow up on contracts


    Performs necessary outbound telephone calls, faxes and e-mails to the dealership customers and/or potential customers to process contracts timely 


    Provides outstanding customer service to our dealership customers 


    Ability to comprehend and interpret guidelines and procedures


    Ability to shift focus from one position requirement to another with a high level of accuracy
    ESSENTIAL DUTIES AND RESPONSIBILITIES:


    Verifies insurance, employment, contact numbers, proof of residency, etc. of potential customers


    Reviews all documentation received from dealers in contract packages and ensures they meet purchasing guidelines


    Contacts dealers and/or potential customers to discuss incomplete/incorrect document(s) and ensures the dealers know how to correct/complete the contract, obtaining an agreement on when the document(s) will be forwarded to SNAAC


    Follows up with dealers and/or potential customers as needed until contract is funded


    Develops and maintains effective working relationships with dealers


    Assists new dealers with completion of funding package(s)


    Works with managers and sales staff to determine best forms of communication with dealers and potential customers


    Analyzes documents and verifications to confirm if additional follow-up is warranted outside of standard procedures


    Utilizes multiple avenues/problem solving techniques to find alternate solutions required for contract purchases


    Prioritizes and prepares work on a timely basis


    Participates in company’s process improvement program


    Commits to enhancement and protection of company’s reputation and goals


    Knows and follows all SNAAC credit/funding guidelines


    Other duties as assigned by management
    POSITION REQUIREMENTS:


    Professional phone and customer service skills


    Strong organizational skills


    Ability to multitask in a fast-paced environment


    Strong problem solving, critical thinking, and analytical skills


    Significant attention to detail

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    Ability to adjust work flow quickly and smoothly


    Strong reasoning skills


    Maintain a positive attitude


    Proven history of resilience


    Quick to adjust to any policy changes
    EDUCATION / EXPERIENCE REQUIREMENTS: 


    One year certificate from college or technical school, 3 to 6 months related experience and/or training, or equivalent combination of education and experience. Computer skills required.
    SCHEDULE REQUIRED: 


    Ability to work: 9AM-6PM, with 2-3 shifts from 1PM-10PM Monday through Friday, and 1-2 Saturdays per month shifts from 10AM-7PM or 12PM-9PM; Off days are Sundays and 1 additional day during the week when working on Saturday.


    Schedule is completed 1 month in advance.
    BENEFITS: 
     
    Medical, dental, vision, life, short-term disability and long term disability insurance coverage available, paid time off (PTO) + 6 holidays, and 401K Investment Plan (50% company match: first 1%-5% individual contribution and 25% company match: second 6%-10% contribution)
     
     
     

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  • National Accounts- Business Development- 90 % Travel

    SUMMARY

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    National Accounts- Business Development- 90% Travel
     
    SUMMARY
     
    This position will report to the National Account Manager. The Key Accounts- Dealer Development Representative will be responsible for developing and guiding the implementation of the account specific business plans; achieving account profitability and sales targets; serving as the primary account contact; providing account leadership. Increases business among existing clients and promotes the organization to new clients in order to meet strategic business objectives. Supports account maintenance through guidance and training of field sales staff.  Relies on
     
     

    Measures of Success:
    Successfully Meets/Exceeds Expectations in the following:
    Each quarter this position has success criteria related to the number of new accounts signed and additional total contracts received from these new accounts. Targets are set by manager each quarter and success is determined by meeting and exceeding these goals annually.
     

    Roles and Responsibilities include the following. Other duties may be assigned.

    Build strong funnel with high frequency and quality of field sales calls to National and Regional Account dealers
    Build strong relationships with all key personnel at dealerships including F&I personnel, sales staff, general managers and owners.
    Build and maintain internal partnerships with local DDR and Dealer Services Team to ensure smooth transition of key accounts with ongoing support.
    Work as a consultant for dealers regarding sales and advertising practices and implement training for dealership Sales and F&I staff.
    Consistently complete and maintain CRM reporting and documented activities.
    Present a professional and positive image of SNAAC and all its associates during all internal and external interactions within this position.
    Manage expenses while traveling.

    Required Skills

    Clear evidence of highly effective negotiation, interpersonal communication and follow-up skills
    Strong history of being results driven, accountable, professional, and flexible
    Willingness and ability to travel overnight approximately 12-16 nights / 20 business days per month

    education and experience requirements

    Associates or Bachelor’s Degree
    3-5 years of experience in outside/field sales and development role in the automotive industry, ancillary products sales experience preferred
    Demonstrated intermediate or better skills with Microsoft WORD, EXCEL and POWERPOINT
    Strong presentation skills to groups (5 to 20 typically)

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR

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  • National Accounts- Business Development- 90 % Travel

    SUMMARY

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    National Accounts- Business Development- 90% Travel
     
    SUMMARY
     
    This position will report to the National Account Manager. The Key Accounts- Dealer Development Representative will be responsible for developing and guiding the implementation of the account specific business plans; achieving account profitability and sales targets; serving as the primary account contact; providing account leadership. Increases business among existing clients and promotes the organization to new clients in order to meet strategic business objectives. Supports account maintenance through guidance and training of field sales staff.  Relies on
     
     

    Measures of Success:
    Successfully Meets/Exceeds Expectations in the following:
    Each quarter this position has success criteria related to the number of new accounts signed and additional total contracts received from these new accounts. Targets are set by manager each quarter and success is determined by meeting and exceeding these goals annually.
     

    Roles and Responsibilities include the following. Other duties may be assigned.

    Build strong funnel with high frequency and quality of field sales calls to National and Regional Account dealers
    Build strong relationships with all key personnel at dealerships including F&I personnel, sales staff, general managers and owners.
    Build and maintain internal partnerships with local DDR and Dealer Services Team to ensure smooth transition of key accounts with ongoing support.
    Work as a consultant for dealers regarding sales and advertising practices and implement training for dealership Sales and F&I staff.
    Consistently complete and maintain CRM reporting and documented activities.
    Present a professional and positive image of SNAAC and all its associates during all internal and external interactions within this position.
    Manage expenses while traveling.

    Required Skills

    Clear evidence of highly effective negotiation, interpersonal communication and follow-up skills
    Strong history of being results driven, accountable, professional, and flexible
    Willingness and ability to travel overnight approximately 12-16 nights / 20 business days per month

    education and experience requirements

    Associates or Bachelor’s Degree
    3-5 years of experience in outside/field sales and development role in the automotive industry, ancillary products sales experience preferred
    Demonstrated intermediate or better skills with Microsoft WORD, EXCEL and POWERPOINT
    Strong presentation skills to groups (5 to 20 typically)

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR

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  • Recovery Representative

    SUMMARY: The Recovery Skip Representative researches and locates good contact information for customers that have outdated or non-working contact information. 

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    Call Center - Recovery Representative, Full Time
     
    We are located in Mason, OH close to Kings Island about 25 min from downtown Cincinnati!
     
    SUMMARY: The Recovery Skip Representative researches and locates good contact information for customers that have outdated or non-working contact information. 
     
    Actively and successfully meets all department goals communicated, including but not limited to:


    Efficiency goals in relation to accounts assigned


    Contact result requirements


    Legal referral of accounts as required


    Compliance monitor scores above acceptable standards

     
    ESSENTIAL DUTIES & RESPONSIBILITIES


    Reviews account documentation to determine if there are contact channels which have been missed during the collection work processes.


    Performs successful skip tracing techniques in order to locate customers on existing and newly assigned accounts; balances appropriately time spent on existing accounts while continuously pursuing newly assigned accounts.


    Uses all tools to keep up on department information, check resources, and locate customers effectively and efficiently while maintaining department goals.


    Negotiates payment settlements, payment arrangements or asset recovery with customers on accounts that have previously been written off as bad debt.


    Confers with the customer by telephone and / or letter to identify and implement the best possible arrangement for repayment.


    Understands, follows and maintains all Fair Debt Collections Practices, industry regulations, laws and SNAAC policies & procedures.


    Remains knowledgeable of state laws regarding legal action against consumers, and complies with said laws at all times. 


    Recommends legal action when appropriate; refers accounts to judgement admin for follow through.


    Knows and observes all SNAAC general and departmental policies and procedures.


    Performs other duties as assigned by Team Lead or management.

    Position Requirements


    History of performance competence with Credit Bureau reports, Internet, various on-line services, and other advanced Skip Tracing tools and products.


    Demonstrated investigative processes and skills online as well as via direct phone contact.


    Ability to communicate professionally and effectively both in writing and verbally.


    History of excellent negotiation skills.


    Clear demonstration of enthusiastic and effective phone presence.


    Demonstrated competence in using a computer and software programs that include MS Office, Outlook, and Database systems, etc. 


    Displays of high degree of creative thinking and solution oriented actions.


    Intermediate or higher typing skills preferred; 25 wpm or more necessary.


    Successful track record of working independently while managing a large volume of data, documentation and follow-up responsibilities.


    A high level of attention to detail.


    Working knowledge of the Fair Debt Collection Practices Act and SNAAC policies.


    Ability to work a flexible work schedule when needed including occasional evening hours and weekends.

    Education and Experience Requirements


    High school diploma


    1+ years of demonstrated successful skip tracing experience preferred

    Preferred
    College or Technical Degree Strongly Desired
     
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  • SNAAC 2017 Internships

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    SNAAC is now accepting applications for our 2017 Internships!  Are you looking to gain professional experience with a top Cincinnati work place in a network systems, systems integration, accounting, sales, marketing, human resources, or finance role?  Apply through this link with your application, resume and a cover letter describing your interests!
     
    We are seeking enthusiastic junior and senior level candidates who are available for full time (40 hours per week) during 2017. This is a paid opportunity, with compensation dependent on experience and education level. All internships are located in our Mason, Ohio office.
     
    If your application is a match for the skills and experience we are looking for, we will reach out to you. Thank you for your interest in joining a top workplace at SNAAC!

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  • SNAAC -Position Not Listed Above

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    Don't see the position you are interested in but want to work at SNAAC? SNAAC is always looking for top talent! Please apply through this link with your application, resume and a cover letter describing your interests! Your information will be reviewed against open positions and kept on file for up to a year.  You may be contacted if an opening occurs that matches your skill set! Thanks so much for your interest in joining a top workplace at SNAAC!

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  • VP of Risk Management

    Summary:  The Vice President of Risk Management is an executive leadership position focused on developing, leading, guiding and monitoring the company’s credit risk management discipline including portfolio limits, risk mitigation initiatives, risk management policy governance and practices as well as portfolio optimization strategies and theory application.  This position provides guidance on portfolio risks and leads the Risk Analytics team. The VPRM sets the strategic direction through effective credit and collections risk/scoring models based in fact and supported with strong analytics. 

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    Summary:  The Vice President of Risk Management is an executive leadership position focused on developing, leading, guiding and monitoring the company’s credit risk management discipline including portfolio limits, risk mitigation initiatives, risk management policy governance and practices as well as portfolio optimization strategies and theory application.  This position provides guidance on portfolio risks and leads the Risk Analytics team. The VPRM sets the strategic direction through effective credit and collections risk/scoring models based in fact and supported with strong analytics. 
     
    Measures of success:
    Successfully meeting or exceeding all  of the following:

    Sets Risk Policy and recommends the development of solid underwriting standards and policies which drive increased revenue and portfolio growth for company.
    Design and implementation of effective & balanced risk mitigation policies and strategies which contribute to the ability for operations to function in a strategic and nimble manner to pursue profitable operational pursuits.
    Proactive, vigilant monitoring of analysis systems or tools and industry trends to anticipate and mitigate financial risk issues that may expose the company to financial loss. 

     Role and responsibilities:

    Leads analysis of company portfolio performance and sets risk tolerance/strategies to executives and Board members.
    Guides the determination of whether exposures are within the company’s strategic risk appetite; continually maintains awareness of leadership and board members of the company’s current risk profile and drive understanding of potential exposures.
    Oversees model validation activities for all areas overseen (credit and risk); leads discussions with Risk Management, Finance, Sales and operations leadership to review findings and develop profit or risk mitigation strategies.
    Leads the development and team monitoring of key risk indicators and key performance indicators (“KPIs”) in order to provide solid measurements which can contribute to the development of proactive strategies.
    Drives the focus of management on key risks and controls; serves as a resource in overseeing the development of remediation strategies, target resources and/or testing strategies based on the level of risk assumed for company.
    Oversees the examination of control deficiencies or gaps creating risk exposure.
    Remains constantly aware of industry credit and risk regulations and trends.  
    Supports robust measurement of risk exposure and future modeling.
    Provide analytical reviews and recommendations on policies and analysis of data to optimize credit programs. 
    Continually drives the review of practices to ensure the strategic support of appropriate risk tolerance.
    Other responsibilities as assigned by executive team.

     
    Job requirements:

    Strong track record of demonstrating a high level of engagement and awareness of activities across all business divisions/departments.
    Strong applied understanding of business regulator's perspectives on risk and risk management principles; ability to translate into successful business strategies.
    Proven superior analytical and quantitative capabilities with the ability to synthesize volume of information from multiple sources on a timely basis into strong strategic recommendations.
    Proven relationship management skills, strong track record of ability to build trust and credibility through communication, actions and presence.
    Successful history of effective overall leadership with a professional management style, and a track record of leading through change.
    Demonstration of superior communication skills, including presentation skills with executive level leadership.
    Successful history of leading high performance teams.
    Demonstrated ability to grasp complex processes and concepts and make decisions and/or comprehensive recommendations across a broad range of subject matter.
    Demonstrated strong negotiation skills; including the ability to influence through use of compelling facts, thought-provoking discussion and logic.
    Clear experience in successfully using diplomacy and tact to resolve differing views.
    Exhibition of a high degree of flexibility and ability to multi-task in a fast paced environment.
    Superior Technical Skills in Microsoft office suite, particularly Excel and Access.
    Proven demonstration of high integrity with track record of maintaining confidentiality and discretion at appropriate levels.       

    Education/experience requirements:

    Bachelor’s degree in related field such as business administration, finance, accounting, economics, law or equivalent experience.
    8+ years prior experience leading credit risk, operational risk or product aligned experience related to these risks.  A Legal or Compliance with exposure to financial risk management may also be considered.
    5+ years credit modeling/reporting with reporting experience in a quantitative function such as Risk and Finance within financial services.
    5+ years of leading a high performing team of 4 or more associates, including supervisory, management, or director level individuals.

    Preferred

    Master’s degree or advanced certification a plus.
    History of active and consistent professional development and education.
    Background in Automotive Finance (sub-prime sector experience a must) for major financial institution or a specialty finance company.

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR.

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  • VP of Servicing (Auto Finance Collections and Customer Service)

    SUMMARY: The VP of Servicing directs and leads all customer servicing activities for the organization from strategic planning to daily execution.  This executive leadership position directs and manages all servicing areas including but not limited to customer service, insurance, customer contact, collections, asset recovery, auto re marketing and recovery functions. The scope of the position includes the following:

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    SUMMARY: The VP of Servicing directs and leads all customer servicing activities for the organization from strategic planning to daily execution.  This executive leadership position directs and manages all servicing areas including but not limited to customer service, insurance, customer contact, collections, asset recovery, auto re marketing and recovery functions. The scope of the position includes the following:

    Strategic planning and execution to enhance profitability, productivity and efficiency throughout the servicing team;

    Executive reporting and executing key daily, weekly, monthly and annual performance metrics;
    Directing and Leading Servicing Managers and Supervisors to exceed initiatives/goals for each respective department;
    Providing pro-active accountability to department performance in exceeding performance expectations related to customer service, charge off, delinquency levels and compliance;
    Strategically developing, managing and executing operational processes and procedures to ensure optimum performance and compliance;
    Acting as SME for various matrix related projects and initiatives;

    MEASURES OF SUCCESS
    Successfully meeting or exceeding all  of the following:

    Customer Service goals;
    Delinquency and Charge off goals;
    Associate development and retention goals;
    Quality and Compliance goals;
    Department monthly scorecard expectations;

    ROLE AND RESPONSIBILITIES include but not limited to the following:

    Establish, direct and manage solid leadership team to execute on corporate initiatives;
    Drive collaboration with support departments to remove obstacles and streamline processes toward collections optimization.
    Actively maintain knowledge of compliance expectations, manage to those expectations and urgently remedy concerns or risks identified in compliance with corporate policy and state and federal regulations. 
    Use metrics and data analysis to assist with forecasting related to staffing, delinquency levels, charge offs and overall portfolio performance.
    Oversee the active performance reviews and audits of procedures to ensure compliance with current industry and company regulations; revise procedures, policies and supporting documents to maintain internal controls. 
    Function as point person for all annual department strategic planning.
    Lead, develop and direct the management of all communications techniques to ensure customer satisfaction, improved call efficiency, low abandonment, increased revenue through promotional programs and improved employee product knowledge and training. Implement processes and systems that will generate higher productivity and revenues.
    Lead, develop and direct the management of all operational systems to ensure they are continuously evaluated for proper operation, relevance and utilization.
    Interact regularly with executive team and individual department heads to ensure that company’s operational priorities are aligned with total company direction.
    Continually investigate and introduce process improvement measures and presents suggestions to CEO for consideration.
    Participate in vendor negotiations, management and oversight to ensure maximum performance requirements are met and cost-efficiency achieved.
    Demonstrate company values throughout all interactions with internal and external contacts.

     
    JOB REQUIREMENTS:

    Strong history of success in directing, leading and managing a fast-paced, growth-oriented collections team with significant experience in the sub-prime credit sector. 
    Demonstrated ability to independently multi-task and manage competing priorities.
    Proven knowledge of state and federal collections laws and compliance regulations.
    Proven strategic analytical skills, with an ability to analyze defined productivity and performance data.
    Strong verbal and written business communication skills, including creating effective reports, business correspondence, and procedural manuals. 
    Ability to effectively present information and respond to a variety of audiences including associates, peers, leadership and board members.
    Clear proficiency in Outlook, Excel, and Word
    Evidence of working as a change agent toward constant measureable performance improvement.

     
    EDUCATION / EXPERIENCE REQUIREMENTS: 

    Bachelor’s Degree or equivalent in Business, Marketing or related field.
    15+ years of demonstrated success in managing a collection/call center environment.
    10+ years of leadership experience over a program, team or department.

     
    PREFERRED

    History of active and consistent professional development and education.

    Master’s Degree
    Experience working in a highly regulation industry such as loans, automotive finance or bank industry 

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