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Join the SNAAC Family

SNAAC is a company, a community, and a family you can be proud to be part of because we make a difference to each other and the world. Joining SNAAC means you are a top performer in your field. Whether you have experience in servicing accounts, customer service, sales or professional/management – SNAAC is a company where you can shine and influence the outcome.

We place strong emphasis on growth, innovation, and continuous learning. Associates who do well are those who aspire to constant and measurable improvement daily. Working at SNAAC will be an experience that challenges, motivates, and empowers you to be the very best at what you do.

Whether you are seeking an internship/co-op, just starting your career, mid-career looking to move to the next level, and/or returning home from serving in the military; SNAAC is dedicated to helping you find the right career. With a consistent 25% + promotion rate, SNAAC provides you the platform to take your skills and experience further.

Let us help you consider career options and find an opportunity to match your skills.





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  • Collections Representative

    SUMMARY:  Our Collections positions work directly with our customers' automotive installment loans and specifically service our customers. We have various positions available working both early to late stage collections. You must have the ability to provide exceptional customer service, while securing payments.

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    COLLECTIONS ACCOUNT REPRESENTATIVE
     
    SUMMARY:  Our Collections positions work directly with our customers' automotive installment loans and specifically service our customers. We have various positions available working both early to late stage collections. You must have the ability to provide exceptional customer service, while securing payments.
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Collection of overdue funds from SNAAC customers using a variety of collection techniques
    Communicate with customer by telephone to collect on past due payment   
    Review customer account and secure payment
    Record information about the status of the customer and collection efforts
    Use various collection strategies to assist in bringing customers account current.
    Knowledge of a computer based dialer system
    Enthusiastic phone presence

    POSITION REQUIREMENTS:

    Prior collections experience is a PLUS but not a requirement
    Must be self motivated, detailed, and a team player
    Excellent typing and computer skills are required MUST  type at least 25 wpm
    Must have a strong consistent work history
    Polite, courteous, and clear telephone communications will help you to be successful

    SCHEDULE REQUIRED:  Hours vary between positions
    Collections Account Rep:
    Monday-Thursday: 11:00AM-8:00PM
    Friday: 10:00AM-7:00PM
    EDUCATION/ EXPERIENCE REQUIREMENTS:

    Must have at least a high school diploma; college or technical degree strongly preferred.
    Proof of consistent employment history is a must.
    SNAAC offers various pay structures for each collection position available.

    Pay: Starting Pay $13.00 plus monthly bonuses can range from $250 to over a $1000!! Our top performers can earn up to $55K to $60K!

    BENEFITS: 
    Medical Insurance (Anthem), Dental Insurance, Vision Insurance, Life, STD and LTD Insurance Coverage Available; Paid Time Off (10 Days during your first year) + 6 Holidays; 401K Investment Plan (50% Match- 1% - 5% contribution; 25% Match 6%- 10% contribution).
     
     

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  • Dealer Development Representative - Florida/MS/AL

    SUMMARY: The Dealer Development Representative (DDR) is a market based position supporting the Florida Panhandle area. This position involves B2B contact with Auto Dealer Finance Managers, Sales Managers, Owners, etc. The critical role is set up similar to pharmaceutical or other independent sales positions that office from home and cover regional dealerships. Typical duties include prospecting, developing, and servicing auto dealerships covering both franchise and independent accounts. A successful DDR must be a high energy, self-motivated individual with a desire to earn LUCRATIVE commissions along with a very competitive base salary. Our highest performers achieve total compensation over 100K annually.  Occasional travel to the SNAAC home office located in Cincinnati, OH or other locations for quarterly sales and training meetings (usually held M-F) is required. If you are interested in working at a Top Workplace, driven, have auto finance related experience or similar and strive to break records....this position is for you!

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    Dealer Development Representative -Florida Panhandle
     
    SUMMARY: The Dealer Development Representative (DDR) is a market based position supporting the Florida Panhandle area. This position involves B2B contact with Auto Dealer Finance Managers, Sales Managers, Owners, etc. The critical role is set up similar to pharmaceutical or other independent sales positions that office from home and cover regional dealerships. Typical duties include prospecting, developing, and servicing auto dealerships covering both franchise and independent accounts. A successful DDR must be a high energy, self-motivated individual with a desire to earn LUCRATIVE commissions along with a very competitive base salary. Our highest performers achieve total compensation over 100K annually.  Occasional travel to the SNAAC home office located in Cincinnati, OH or other locations for quarterly sales and training meetings (usually held M-F) is required. If you are interested in working at a Top Workplace, driven, have auto finance related experience or similar and strive to break records....this position is for you!
     
    This position great for: 

    Living in or near any of the major Florida Panhandle cities or similar to cover market areas.
    Someone with Auto Finance,  F&I Experience, Insurance and Ancillary Product Sales. 
    B2B Experience a plus - banking, lending, insurance or other similar preferred.
    Someone desiring to manage their own schedule similar to pharmaceutical sales. 
    Self-Motivated with a drive and desire for results! 
    Military experience and / or knowledge helpful. 
    POSITION REQUIREMENTS:

    Strong interpersonal written and verbal communication skills 
    Ability to travel outside the area as needed 
    Ability to produce succinct and informative weekly market reports  
    Ability to effectively use Contact Resource Management software 
    Self-motivated with a demonstrated high level of field based activity 
    A demonstrated history of successful sales accomplishments while work independently with minimal supervision 

     
    EDUCATION / EXPERIENCE REQUIREMENTS: 

    Associate or Bachelor Degree preferred 
    2 + years experience in outside sales / customer development 
    Prior experience in one or more of the following industries is a plus: Auto Finance, Bank Branch Management, Business to Business Sales, Payroll Industry or Vehicle Service Contract Sales 
    BENEFITS: This position will offer an outstanding base salary and monthly bonus opportunity compensation package including benefits. The benefit package includes: Medical, Dental, Life Insurance, Paid Time Off, 401k Plan (50% match on a 1-5% contribution match & 25% match on 6-10% contribution), and mileage reimbursement.

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  • HR Business Partner

    Summary: This position is approximately 60% staffing / talent management and 40% generalist supporting our Sales and Purchasing Departments which include Field Sales, Inside Sales, Credit, Purchasing / Funding and Marketing. Recruiting responsibilities include the full life cycle of staffing for front line and  leadership level positions.  This position will also be the “face” of SNAAC at local universities, network events, volunteer and social events, etc. Generalist duties include partnership with operations to support performance and scorecard management, top employee development, pay and recognition processes and other projects as assigned by Director including project work related to Employee Relations, Safety, Career Development, Compensation, Benefits and corporate culture events. Position requires some travel about 2-3 times per year.

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    HR Recruiter / Generalist / HR Business Partner
     
    Summary: This position is approximately 60% staffing / talent management and 40% generalist supporting our Sales and Purchasing Departments which include Field Sales, Inside Sales, Credit, Purchasing / Funding and Marketing. Recruiting responsibilities include the full life cycle of staffing for front line and  leadership level positions.  This position will also be the “face” of SNAAC at local universities, network events, volunteer and social events, etc. Generalist duties include partnership with operations to support performance and scorecard management, top employee development, pay and recognition processes and other projects as assigned by Director including project work related to Employee Relations, Safety, Career Development, Compensation, Benefits and corporate culture events. Position requires some travel about 2-3 times per year.
     
    ROLE AND RESPONSIBILITIES

    Responsible for sourcing candidates for designated positions with the organization. 
    Develops network of professional relationships with sourcing methods and communicates hiring needs.
    Attends job fairs, community functions, and other venues related to recruiting. 
    Creates network and professional connections with 4 year colleges and alumni organizations.
    Schedules Interviews, Conducts phone screening, Formal Interviewing, screening, testing and referring applicants for these positions. 
    Works with hiring manager to designs and conducts all selection process testing and screening methods for unique positions.
    Assists Recruiter I with all administrative pieces for hiring including but not limited to applicant tracking, applicant files, reference checks, performance / tenures status, etc. 
    Assists with establishing and organizing new hire orientation program.
    Supports company social activities through administration, planning and organization. (Manages Pit Crew)
    Supports company recognition programs through administration, planning and implementation. 
    Provides basic training programs for entry level associates and supervisors. 
    May work with basic employee relations issues.
    Assists HR Manager / Management on special projects as needed. 
    Acts with utmost integrity and discretion regarding HR matters at all times. 
    Other activities as directed by supervisor. 
     
    POSITION REQUIREMENTS

    Excellent interview and communication skill. 
    Experience with behavioral interviewing techniques and testing. 
    Demonstrated history of high volume interviewing and selection. 
    Strong interpersonal skills and ability to relate to all levels within the organization. 
    Strong knowledge of all state and federal employment laws. 
    Professional presence and demeanor. 
    Prior experience in training and development a plus. 
    Demonstrated history of strong ethics, attention to detail and professional decision making. 
     
    EDUCATION / EXPERIENCE REQUIREMENT

    B. S. or B. A. in Human Resources, Management, or related field preferred but not required 
    4-6 years experience as a Professional Recruiter or HR generalist. 
    Intermediate to advance computer skills with all Microsoft Office applications. 
    A passion for HR and the value it can offer an organization is a plus! 
    PHR or SPHR a plus!

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  • Manager / Director of Collections & Customer Service

    SUMMARY -SEEKING -A dynamic outgoing leader with the ability to quickly move through strategic programs and decisions. This highly visible role will not only influence the energy, learning and development of their departments, but also work to ensure all servicing production focus is on meeting aggressive strategic goals. The Director / Manager position currently leads the team of collection and customer service supervisors and team members (about 50) with responsibility for continued building of the  Auto Servicing department  including but not limited to the following key performance metrics: 

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    Manager / Director of Collections and Customer Service
     
    SUMMARY -SEEKING -A dynamic outgoing leader with the ability to quickly move through strategic programs and decisions. This highly visible role will not only influence the energy, learning and development of their departments, but also work to ensure all servicing production focus is on meeting aggressive strategic goals. The Director / Manager position currently leads the team of collection and customer service supervisors and team members (about 50) with responsibility for continued building of the  Auto Servicing department  including but not limited to the following key performance metrics: 

    Staffing for optimum talent and performance;
    Establishing and executing key daily, weekly, monthly and annual performance metrics;
    Supervising, Managing and Leading Collection and Customer Service associates relating to  initiatives/goals for each department
    Providing pro-active accountability to department performance in exceeding performance expectations related to customer service, charge off, delinquency levels and compliance;
    Strategically developing, managing and executing operational processes and procedures to ensure optimum performance and compliance.

    MEASURES OF SUCCESS
    Successfully meeting or exceeding all  of the following:

    Customer Service goals;
    Delinquency and Charge off goals;
    Associate development and retention goals;
    Quality and Compliance goals;
    Department monthly scorecard expectations;

    ROLE AND RESPONSIBILITIES include but not limited to the following:

    Manage, Direct, coach, mentor, motivate and inspired team members to meet and exceed performance expectations.
    Ensure Collection/Customer Service associates are provided and complete proper training and development to achieve optimum performance.
    Direct and manage  department supervisors and leads in driving department initiatives.
    Consistently collaborate with support departments to remove obstacles and streamline processes toward collections optimization.
    Actively maintain knowledge of compliance expectations, manage to those expectations and urgently remedy concerns or risks identified in compliance with corporate policy and state and federal regulations. 

    Use metrics and data analysis to assist with forecasting related to staffing, delinquency levels, charge offs and overall portfolio performance.

    Actively perform reviews and audits of procedures to ensure compliance with current industry and company regulations; revise procedures, policies and supporting documents to maintain internal controls. 

    Directly with Supervisors & Leads, monitor team results and functioning; prepare and present weekly/monthly reports and summaries for Vice President and Executives.

    Proactively inform Vice President and other members of management of issues which require immediate attention.  Provide recommendation for strategies to resolve issues and/or improve effectiveness of team.
    Function as point person for all annual department strategic planning.
    Remain flexible to handle administration of escalated calls and associate issues, including internal investigations where necessary.
    Direct and manage execution of proper staffing levels including involvement with recruiting and selection process for new talent, networking within the industry to identify and refer potential candidates for employment, and driving external referrals. 
    Maintain flexibility to assist other collection department management team for schedule changes.
    Demonstrate company values throughout all interactions with internal and external contacts.

     
    JOB REQUIREMENTS:

    Strong history of success in directing, leading and managing a fast-paced, growth-oriented collections team with significant experience in the sub-prime credit sector  
    Demonstrated ability to independently multi-task and manage competing priorities.
    Demonstrated mastery of collection techniques and the ability transfer knowledge and skills to team members.
    Proven knowledge of state and federal collections laws and compliance regulations.
    Proven strategic analytical skills, with an ability to analyze defined productivity and performance data.
    Strong verbal and written business communication skills, including creating effective reports, business correspondence, and procedural manuals. 
    Ability to effectively present information and respond to a variety of audiences including associates, peers, leadership and customers.
    Clear proficiency in Outlook, Excel, and Word
    Evidence of working as a change agent toward constant measureable performance improvement.
    Flexibility with schedules and workload with occasional support on evening and weekend work.

     
    EDUCATION / EXPERIENCE REQUIREMENTS: 

    Bachelor’s Degree or equivalent in Business, Marketing or related field.
    5+ years of demonstrated success in managing a collection/call center environment.
    7+ years of leadership experience over a program, team or department.

     
    PREFERRED

    History of active and consistent professional development and education.
    Master’s degree or similar a plus.
    Background in Automotive Finance (sub-prime sector experience a must) for major financial institution or a specialty finance company.
    Bi-Lingual (Spanish / English) fluency a plus.

     

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  • SNAAC 2017 Internships

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    SNAAC is now accepting applications for our 2017 Internships!  Are you looking to gain professional experience with a top Cincinnati work place in a network systems, systems integration, accounting, sales, marketing, human resources, or finance role?  Apply through this link with your application, resume and a cover letter describing your interests!
     
    We are seeking enthusiastic junior and senior level candidates who are available for full time (40 hours per week) during 2017. This is a paid opportunity, with compensation dependent on experience and education level. All internships are located in our Mason, Ohio office.
     
    If your application is a match for the skills and experience we are looking for, we will reach out to you. Thank you for your interest in joining a top workplace at SNAAC!

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  • SNAAC -Position Not Listed Above

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    Don't see the position you are interested in but want to work at SNAAC? SNAAC is always looking for top talent! Please apply through this link with your application, resume and a cover letter describing your interests! Your information will be reviewed against open positions and kept on file for up to a year.  You may be contacted if an opening occurs that matches your skill set! Thanks so much for your interest in joining a top workplace at SNAAC!

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